About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

124 ratings and 100 comments received in the last 90 days.

19 April 2026

It was so simple and straightforward. I dealt with the same person from start to finish.

16 April 2026

Very friendly and knowledgeable staff dealt with the transaction in a very professional manner

15 April 2026

Beautiful showroom and large selection of Minis All staff were knowledgeable friendly and great to communicate with up to the collection of my new car - cannot fault at all

14 April 2026

Staff were very helpful Tom was informative and the big reveal on delivery day was a nice touch.

14 April 2026

Jonathan was amazing!!!

12 April 2026

Always happy to visit as am looked after and made to feel at home

10 April 2026

I cannot express how fantastic Sarah was , I had been in a bd place losing my mum recently and didn't realise my car was at the end of its pcp, initially I wanted another Mercedes but once I saw the Mini I was ready for the change

27 March 2026

It was smooth from start to finish. I had follow up calls from first meeting until i received the Mini.

25 March 2026

Five star service, tom was amazing from start to finish.

21 March 2026

A first class service in every way

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16 March 2026

This is the 3rd new mini I have purchased from this dealer and I have been extremely happy with each experience.

12 March 2026

excellent service

11 March 2026

Tom who helped me sort the car was so helpful and informative, he gave advice which was useful and I am now so happy with my vehicle.

10 March 2026

The salesman was very good overall the experience was excellent

10 March 2026

Tom went the extra mile to make the handover of my new Mini. Pleasant, friendly, polite and attentive service. He provided me with useful information during the set up of my new car and did not rush the process.

09 March 2026

A really enjoyable experience, all needs met by a friendly and helpful salesman.

08 March 2026

Best car ever! Chris left no stone unturned in the handover.

04 March 2026

From start to finish the process was amazing. Ash delivered everything we asked for and made the whole experience 10/10. Nothing was too much trouble. We love our new countryman !

23 February 2026

Had to do a bit of chasing on a few things

20 February 2026

Both sales people were knowledgeable

19 February 2026

Excellent customer service from start to finish. Ash could not have been more helpful and went out of his way to deliver, above and beyond expectations.

19 February 2026

Everything about the process was great, including a beautiful facility, helpful and knowledgeable staff.

17 February 2026

Well looked after, good support and attention. Helpful advice from Chris

15 February 2026

Fabulous Setvice

06 February 2026

Ash at Grange over Sands was super helpful, responsive and really helped me find the perfect deal for me

06 February 2026

Ash,sorted out changing my car,even though I was reluctant to buy a new car,it was the best deal

19 April 2026

Friendly staff

19 April 2026

Disappointing you no longer get a car clean with the MOT

16 April 2026

Work done as expected with no issues.

16 April 2026

At BMW/MINI South Lakes, we feel "special" in the way that the professional, superb staff deal with us. The person who stands out is a guy called Tom; he sold us the Mini in the first place,a.few years back. Tom goes above and beyond- a huge asset!

15 April 2026

Staff were friendly and helpful. Car was clean and bright.

14 April 2026

Excellent process

13 April 2026

Ready on time

13 April 2026

Brilliant after sales care , very welcoming and especially oliver was great , nice n friendly and nothing a problem - had world class service

10 April 2026

Everything dealt with very well

09 April 2026

Very swift service and care taken on the cleaning of car which was appreciated

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09 April 2026

Great service as always, car had complimentary wash etc and looked great when i collected. Also was able to borrow a loan car, so me and granddaughter could go out food the day.

09 April 2026

Fantastic service from the moment we walked into Lloyd Mini.

07 April 2026

My car was in for MOT. Great feedback on what was required in the near future. Liked the video of the inspection Loved the wash and hoover service.

07 April 2026

My Mini was subject to a recall, therefore the work was at no cost to me. Regardless of who was paying I was treated very well and the courtesy car I received was the equivalent model to mine. The staff member who dealt with me was friendly/ helpful.

07 April 2026

Nice customer service

05 April 2026

From the freindly greeting to the car being handed back everything was professional and expertly done with care and attention to detail I couldn't have asked for more and will always choose this venue for further assistance

31 March 2026

Brilliant service

30 March 2026

Outstanding service many thanks

29 March 2026

Efficient service.

29 March 2026

Everything was easy and done in a timely fashion

28 March 2026

Oliver on service reception (lovely young man) was very accommodating taking and collecting me from Grange over Sands whilst my car was serviced and cleaned. Car was cleaned to a high standard and future work required clearly explained.

27 March 2026

Staff were very pleasant and helpful.

26 March 2026

Because Oliver is an absolute star

26 March 2026

Polite, courteous and timely.

24 March 2026

job done

23 March 2026

Because the problem was resolved.

23 March 2026

I was in for a while you wait service which I was told would take up to 1 hour 30 minutes but I ended up waiting over 2 hours dus to a delay washing my car. This happened also happened on my previous visit.

23 March 2026

Easy process and good service / communication.

21 March 2026

It was good to be able to stay at the garage whilst the survey took place. The staff helpful and friendly. The coffee and biscuits were appreciated. The complimentary clean maybe not as good as there was dirt left in the boot and hadnt been hooverd.

19 March 2026

Good service, Marcel was really helpful.

18 March 2026

The service manager and also Marcel helped to reassure me in regards to information I had read on the internet

18 March 2026

Professional, polite, helpful and knowledgeable.

16 March 2026

Friendly, helpful staff, flexible pickup time

16 March 2026

Very informative,efficient and pleasant.

15 March 2026

The windscreen wipers were replaced and charged for yet I had just replaced them not a month ago. My partner asked you to check them as he dropped the car off but he had forgotten they had been fixed. Did the engineer simply replace without checking?

13 March 2026

The service was quicker than I expected and all staff were courteous.

12 March 2026

Friendly and professional

12 March 2026

Great service thank you and professional at all times

10 March 2026

Friendly greeting and comprehensive knowledge about my vehicle.

09 March 2026

Ash was very helpful in giving us all the information we needed to make an informed choice on my new car.

09 March 2026

All completed as required and a video to show state of vehicle.

08 March 2026

New tyre fitted, customer service couldn't have been more helpful, price as quoted, all great. Tyre pressures were not checked, all 4 tyres, when vehicle was returned, had different pressures and I had to adjust/reset them on my way home.

04 March 2026

Pleasant and welcoming staff at reception . Both Ellie and Oliver spoke to me in a friendly yet professional manner. The service and MOT were carried out in a timely manner. The car was handed back in a very clean and tidy condition .

03 March 2026

Brilliant service as always

27 February 2026

Everything completed as requested

26 February 2026

I was treated very well during my experience at Lloyds mini. The service I received was efficient, caring and extremely helpful.

25 February 2026

Polite staff, no problems, nice coffee!

25 February 2026

Ellie at reception was polite, efficient and welcoming. The service was done promptly within the stated time.

24 February 2026

Helpful and supportive staff from my initial enquiry to the completion of the required work.

23 February 2026

Always brilliant service! Everyone is always so friendly and helpful.

22 February 2026

Staff curtious and helpful

21 February 2026

Both salespeople were very good

21 February 2026

So friendly and enioy going in

20 February 2026

Quick friendly efficient service. Given courtesy car for use while my car was been serviced. Kept informed of progress throughout and personal call when ready of collection. Timings predicted were spot on so was able to plan my day well . Thank u

19 February 2026

Fast service, thorough, provided a coffee during my wait. Friendly staff.

19 February 2026

Excellent service and warm reception.

14 February 2026

Efficient and very friendly service - especially as I knocked over a cup of coffee !

13 February 2026

All excellent

12 February 2026

The customer services girl was outstanding!

12 February 2026

service was efficient friendly and professional from reception upwards

12 February 2026

Always get good service from Mini

11 February 2026

I waited while my Mini was serviced. Staff were friendly and attentive and the environment was very comfortable. The job was completed in the timeframe booked. This is my third service with this team and I'm never disappointed with their support.

10 February 2026

Exceptional service

10 February 2026

All went v smoothly. Filled in em beforehand. Scott collected and delivery . Grange rang day before to check. Received Video of check and call to pay for extras. Pleasant staff.

10 February 2026

Professional, polite, informative, gave an overall great service.

09 February 2026

Very easy service to use. Friendly customer service and quick service.

08 February 2026

Very happy. Car went in for repairs to damage following an accident and came out looking brand new

07 February 2026

Friendly, efficient and helpful.

05 February 2026

Oliver was very helpful and professional. My car only had a small fault which was fixed very quickly.

03 February 2026

Completely satisfied

03 February 2026

This was the third visit for the same issue. The outcome was a quote £2,305 for a new Turbo, when only a single part was required. The part cost me £203 and fitting was £147. £2,305 from LLoyds Mini versus the real cost of £350 - that's pretty sharp.

03 February 2026

Oliver always expedites the process very efficiently

26 January 2026

Good service.

25 January 2026

Staff were very helpful.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Lloyd South Lakes.

Address

Kendal Road, Lindale, Grange-Over-Sands, LA11 6QR

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:11:00 - 16:00

Phone

01539313171

Map

Areas served

Lancaster as well as surrounding areas including Morecambe, Kendal, Penrith and Ulverston

View map

Address

Kendal Road, Lindale, Grange-Over-Sands, LA11 6QR

Opening Hours

Mon–Fri:07:45 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

01539313171

Map

Areas served

Lancaster as well as surrounding areas including Morecambe, Kendal, Penrith and Ulverston

View map