About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

113 ratings and 83 comments received in the last 90 days.

14 June 2026

Nice and relaxed atmosphere and not pushy

02 June 2026

Sarah was amazing, from the minute I came into the store to pick up day, she assured me and took care of everything! Couldn't have asked for more!!

28 May 2026

friendly staff. Ash was very helpful when we collected the car. Tom has been so helpful throughout our ordering and purchasing of the mini. He clearly explained all the options, dates of purchase and kept us upto date throughout production. Thank you

19 May 2026

Great support and service from beginning to collection of my new Mini.

16 May 2026

Mini app will not work tried several time after speaking and email backwards and forwards to no avail !!!!

15 May 2026

I bought my mini through the Motability scheme and Sarah Walsh looked after me throughout the whole process. Here approach was superb from start to delivery.

06 May 2026

Excellent knowledgable staff and is clear there is a great team here at south lakes mini . Tom is highly recommended to everybody asking about my lively Mini. Thank you so much

06 May 2026

Everything was made so easy. There was no hard sell or pushiness. It was a lovely experience. Nothing was too much trouble.

03 May 2026

Sarah was fantastic so helpful and made the whole process very easy.

02 May 2026

Fantastic customer service and support from Ash and all of the team at Mini Grange Over Sands . Service was excellent from start to finish. Thank you.

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30 April 2026

The service I received was outstanding right from the start. I appreciated the friendliness, the professionalism, the thorough explanations given throughout the buying process and how everything was done that they said would be done. Thank you.

25 April 2026

Because every body help in very special ways to put all my needs first and complete my mini in place.

19 April 2026

It was so simple and straightforward. I dealt with the same person from start to finish.

16 April 2026

Very friendly and knowledgeable staff dealt with the transaction in a very professional manner

15 April 2026

Beautiful showroom and large selection of Minis All staff were knowledgeable friendly and great to communicate with up to the collection of my new car - cannot fault at all

14 April 2026

Jonathan was amazing!!!

14 April 2026

Staff were very helpful Tom was informative and the big reveal on delivery day was a nice touch.

12 April 2026

Always happy to visit as am looked after and made to feel at home

10 April 2026

I cannot express how fantastic Sarah was , I had been in a bd place losing my mum recently and didn't realise my car was at the end of its pcp, initially I wanted another Mercedes but once I saw the Mini I was ready for the change

27 March 2026

It was smooth from start to finish. I had follow up calls from first meeting until i received the Mini.

25 March 2026

Five star service, tom was amazing from start to finish.

18 June 2026

Chris was so helpful when i was making decisions about what i wanted, definitely not pushy, and incredibly knowledgeable. Great choice of vehicles to look at and test drive. Chris also went above and beyond to come and get me when i collected my car.

18 June 2026

Extremely helpful & very patient.

17 June 2026

Excellent service and went out of their way to help me by loaning me a car when I was in a predicament, Thankyou

17 June 2026

Great service end to end. Thanks Alan in particular for your attention to detail.

16 June 2026

Staff we're friendly and really helpful

16 June 2026

Oliver was extremely helpful

15 June 2026

Alan was really nice, professional and helpful, thanks Alan!

15 June 2026

Friendly helpful staff. Work fine on time. ??

14 June 2026

Drop off and pick up slick, duration only an hour

13 June 2026

Friendly staff who did everything I needed.

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10 June 2026

Extremely polite and helpful guys!

10 June 2026

Service is always on time and service team super friendly and helpful

09 June 2026

Fast, friendly and efficient service.

09 June 2026

All went smoothly and the young lad on the service desk was really helpful.

09 June 2026

They did what they said they would do: investigated the fault, put it right, and then returned the car to me (clean).

09 June 2026

I asked if they would pick up/return my mini, we only live 5 minutes away, but was told no. My wife's Audi garage in Lindale do this for free. I elected to wait for the service (90 mins) but was never offered a coffee. Minicam was left disconnected

08 June 2026

Recently my car bumper was damaged when another car backed into it. The Mini Centre took care of everything, from taking care of the insurance, organising a hire car, and repairing my car.

03 June 2026

Length of time to get parts and complete repairs. After being in got a week I was told car was ready in the morning and arrived at 5pm to a dirty car. Advised my disappointment and car was washed. No interior clean at all.

03 June 2026

always feel everything sorted for me when I come to garage

03 June 2026

To be honest, the reason I used it was because my brand new car broke down which wasn't ideal but the service department dealt with the problem and recovery, brilliantly

30 May 2026

Good to deal with

29 May 2026

From first entering the Reception area I am always met with a warm/courteous greeting and kept informed about what is going on in the workshop. The hot chocolate is delectable whilst I wait.

29 May 2026

Everything went smoothly and they managed to fit me in for two new tyres.

28 May 2026

We sent the car in for mot as it is a year since we purchased it .Booking in was simple , the car was left picked up paid for with no hitches whatsoever . Not your fault ,picking up from Levens on a bank holiday Friday afternoon was not a good idea .

28 May 2026

Easy to book Comprehensive video showing work completed on car . Great valeting !

27 May 2026

Prompt, courteous service.

27 May 2026

Everything went smoothly

27 May 2026

Everything was straight forward and car was cleaned after MOT.

24 May 2026

Top class as usual.

23 May 2026

Always polite,helpful staff.

23 May 2026

Efficient friendly service with attention to all requirements

22 May 2026

Excellent service as usual, good communication from the dealer.

18 May 2026

The problem was dealt with very promptly and efficiently.

12 May 2026

Great service from all the team at Lloyds Mini, Grange. Everything was well explained in advance and during the day of the service and plenty of refreshments offered while I waited on the day.

04 May 2026

Just break fluid and micro filter On time No problems

02 May 2026

I was looking to buy a new car. The whole process from start to finish was so easy. Everything was explained to me. Nothing was too much trouble.

02 May 2026

Good booking process. Excellent information about the car ( visual health check video). Very thorough work carried out.

02 May 2026

Service was efficient and helpful, as usual.

19 April 2026

Disappointing you no longer get a car clean with the MOT

19 April 2026

Friendly staff

16 April 2026

At BMW/MINI South Lakes, we feel "special" in the way that the professional, superb staff deal with us. The person who stands out is a guy called Tom; he sold us the Mini in the first place,a.few years back. Tom goes above and beyond- a huge asset!

16 April 2026

Work done as expected with no issues.

15 April 2026

Staff were friendly and helpful. Car was clean and bright.

14 April 2026

Excellent process

13 April 2026

Ready on time

13 April 2026

Brilliant after sales care , very welcoming and especially oliver was great , nice n friendly and nothing a problem - had world class service

10 April 2026

Everything dealt with very well

09 April 2026

Fantastic service from the moment we walked into Lloyd Mini.

09 April 2026

Very swift service and care taken on the cleaning of car which was appreciated

09 April 2026

Great service as always, car had complimentary wash etc and looked great when i collected. Also was able to borrow a loan car, so me and granddaughter could go out food the day.

07 April 2026

My Mini was subject to a recall, therefore the work was at no cost to me. Regardless of who was paying I was treated very well and the courtesy car I received was the equivalent model to mine. The staff member who dealt with me was friendly/ helpful.

07 April 2026

Nice customer service

07 April 2026

My car was in for MOT. Great feedback on what was required in the near future. Liked the video of the inspection Loved the wash and hoover service.

05 April 2026

From the freindly greeting to the car being handed back everything was professional and expertly done with care and attention to detail I couldn't have asked for more and will always choose this venue for further assistance

31 March 2026

Brilliant service

30 March 2026

Outstanding service many thanks

29 March 2026

Everything was easy and done in a timely fashion

29 March 2026

Efficient service.

28 March 2026

Oliver on service reception (lovely young man) was very accommodating taking and collecting me from Grange over Sands whilst my car was serviced and cleaned. Car was cleaned to a high standard and future work required clearly explained.

27 March 2026

Staff were very pleasant and helpful.

26 March 2026

Because Oliver is an absolute star

26 March 2026

Polite, courteous and timely.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Lloyd South Lakes.

Address

Kendal Road, Lindale, Grange-Over-Sands, LA11 6QR

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:11:00 - 16:00

Phone

01539313171

Map

Areas served

Lancaster as well as surrounding areas including Morecambe, Kendal, Penrith and Ulverston

View map

Address

Kendal Road, Lindale, Grange-Over-Sands, LA11 6QR

Opening Hours

Mon–Fri:07:45 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

01539313171

Map

Areas served

Lancaster as well as surrounding areas including Morecambe, Kendal, Penrith and Ulverston

View map