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Customer Reviews.

service

5

Took my kindle, helped myself to coffee and a biscuit. Kept informed how the service was progressing by friendly, efficient staff.

30 November 2019

sales

5

John kept me updated at all times

26 November 2019

service

5

Good showroom with plenty of vehicles and helpful but not overbearing staff

26 November 2019

service

5

Friendly and professional

23 November 2019

service

5

The whole team at Lloyd are very helpful, professional and focussed on delivering the best customer experience possible.

23 November 2019

service

5

Good service & good selection

20 November 2019

service

5

Overall excellent.

18 November 2019

service

4

I didn't give 5 stars as the receptionist suggested I had an air conditioning service which had been completed the year before, I suppose easily done but if I hadn't remembered I would have had something I that wasn't required.

17 November 2019

service

5

I have always had good service when visiting Lloyd South Lakes.

17 November 2019

service

5

Job done very quickly and to my satisfaction was offered a valeting on shown to a comfortable waiting room with refreshments and a selection of papers.

15 November 2019

service

5

I did not deal directly with the Mini Centre. It was done through the breakdown service

14 November 2019

service

3

Happy with service but expensive

12 November 2019

sales

5

Not being delivered until tomorrow but extremely happy so far

11 November 2019

service

3

Expensive charges bill

11 November 2019

service

3

Problem not yet resolved but car collected and dropped off by pleasant employee and now re-booked to, hopefully, resolve the issue.

10 November 2019

service

3.5

All work done and explained ok. Waiting area not good and I could hear all the staff on the phone (private customer discussions)

10 November 2019

service

5

Professional people

09 November 2019

service

5

Fast, friendly, professional & efficient service. Comfortable facilities while waiting for service to be completed (even with upheavals during building / renovation work!)

09 November 2019

service

3.5

Would have been more, but they never rang to say work was completed. I received no paperwork. I chased this up but have still not received any. Scott is very reliable at collecting my car and returning it.

08 November 2019

service

5

Nice people, efficient service.

02 November 2019

service

5

The receptionist was fantastic with me 2 little girls, a credit to your company.

02 November 2019

service

3

I was told the car would be cleaned inside and out. There was no evidence in the car being cleaned inside and very poorly cleaned on the outside.

28 October 2019

service

1

Was told that I would be contacted before any work was undertaken but this was not the case.

28 October 2019

service

5

Louis and the team were brilliant from the point of my enquiry to the moment I drove away with my mini

25 October 2019

service

2

I raised an issue around excessive wear and tear to the gear nob, service team refused to consider this as a warranty issue; The service reception took pictures and promised to come back to me, I've not received any feedback as yet.

23 October 2019

service

5

no fuss and had chance to talk to sales who arranged a test drive while I waited for the service

22 October 2019

service

5

Efficient, thorough and friendly.

21 October 2019

service

5

good experience, well looked after.

09 October 2019

sales

5

Salesman explained everything needed

08 October 2019

service

5

Again, excellent customer service

08 October 2019

service

5

The Receptionist was exceptional. I turned up on the wrong day but she calmly sorted everything out and they did the Service and MOT that day instead of me having to come back.

03 October 2019

service

5

The time taken to complete the service and the cost were exactly as I had been told with no 'hidden extras'.

03 October 2019

service

5

Always very good service

03 October 2019

service

5

Service I recieved

03 October 2019

service

5

All very friendly

02 October 2019

service

5

Staff went out of their way to fit in work before I had to leave for the South of England

01 October 2019

service

4

All good, bit of a long wait to book in though

01 October 2019

sales

5

Sarah was very helpful

30 September 2019

sales

5

Very friendly and professional

30 September 2019

sales

5

Great experience

29 September 2019

service

5

Excellent staff in Kelsey and Georgia

27 September 2019

service

5

Fantastic service from mini.

27 September 2019

service

5

Car picked up and returned on time plus was cleaner!

22 September 2019

service

5

Good service, feedback provided and car cleaned for me afterwards.

22 September 2019

sales

5

Sarah was very helpful before and after the purchase of my countryman. This is not always the case. This is my 3rd Countryman/BMW

21 September 2019

service

5

The car was serviced and ready when they said. And very nice receptionists

20 September 2019

service

4

It's a pity that there is a wait at the garage, unavoidable no doubt. However the service received is excellent.

19 September 2019

service

5

Service completed and a faulty exhaust gas re-circ. valve replaced at no cost.

18 September 2019

service

5

Professional

16 September 2019

sales

5

The Mini Centres are always a place to visit with knowledgeable and a pleasant welcoming staff.