OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
113 ratings and 83 comments received in the last 90 days.
26 June 2025
The staff are very attentive , knowledgeable and approachable especially Chris Mander.
25 June 2025
Ash Fisher exceptional salesman, no heavy sell, explained everything in detail and very professional
25 June 2025
My wife had already three MINI's before, so we just needed to see the additional features of the new Countrymen
22 June 2025
Dealership staff were professional, courteous and very helpful (especially Ash). Very responsive to my requests
31 May 2025
Everything was explained in detail.
31 May 2025
Not 100% because unfortunately all software could not be put on so necessitates car going in to garage. Car being collected and returned to me at home.
30 May 2025
Start to finish, I was fully informed every step, purchase/delivery Tom was v. professional, understood my requirements for car & finances. He used the experience & professional help from Louis (Manager) for deal/order. A great handover experience
30 May 2025
The battery had to be replaced when we arrived. Signal was poor at the centre making key set up painful and even driving off site to do this took ages. Also the wheel trims on the drivers side were out and to be returned.
22 May 2025
Very satisfied with my experience Sarah who has dealt with me for the last 10 years goes above and beyond to make sure everything is perfect.
02 July 2025
Really happy with the MOT and summer health care check and sorted my air con out as there was fault within the system
26 June 2025
Dealt with quickly and efficiently. Liked the video sent by mechanic showing work done on car. Reception were very friendly and helpful .
24 June 2025
Great welcome, explained everything, helped to set up app which I didn't have a clue about with patience.
24 June 2025
.
23 June 2025
Nothing too much trouble
23 June 2025
As above
22 June 2025
Great experience at Lloyd South Lakes. A very pleasant buying experience. Shoutout to Ash who handled our sale. Definitely would use this dealership again even though it's a long way from home.
22 June 2025
.
21 June 2025
Friendly service
19 June 2025
The problem was quickly identified and repaired
01 July 2025
We only went in to look! Came away having bought a new car. Ash was very knowledgeable, answered all our queries. We didn't feel pressured or rushed. My car arrived ahead of schedule, Ash kept us updated throughout the process.