OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
111 ratings and 64 comments received in the last 90 days.
02 July 2024
Sarah was exceptional. Informative, welcoming and very good at her job.
02 July 2024
Very professional
01 July 2024
Modtly very smooth, some minor paperwotk glitches
29 June 2024
Options were clearly explained during the purchase process and delivery handover was very straightforward
23 June 2024
Tom was, as always super friendly, supportive and helpful through the whole process. He made me feel like a special client and friend.
18 June 2024
Throughout the ordering and delivery process I have been impressed by the prompt attention and efficient handling of this transaction.
14 June 2024
Very good and very friendly service with excellent communication with Callum who I dealt with.
11 June 2024
Nothing to complain about everything was arranged leaving little for me to do. When there was an issue they were helpful and offered compensation when it wasn't really necessary even.
07 June 2024
The whole experience from test drive to collection has been excellent. Ethan at lloyds South Lakes was incredibly professional, friendly and helpful. He responded immediately to all phone calls and emails and kept me fully informed during the process
21 July 2024
ok. didnt tell me all my settings were wiped off
21 July 2024
Easy to book in with Kelsey, great service on reception with Marcel, given a lift home by a member of the valeting team, video received from the technician and car delivered home to me. Outstanding!
21 July 2024
We are completely satisfied with the last and all of our service experiences with Lloyds South Lakes.
15 July 2024
Looked after well
14 July 2024
Good response
14 July 2024
Smooth transaction
14 July 2024
Really great service kept me updated with the progress of my car
10 July 2024
The staff are very helpful, great knowledge of the product ??
08 July 2024
Service front desk,extremely helpful,did all I asked!
03 July 2024
I was recommended Lloyd South Lakes by my daughter who uses this garage and it lived up to expectations.
02 July 2024
All went very smoothly and I got my new Mini even sooner than expected.