OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
84 ratings and 52 comments received in the last 90 days.
11 July 2022
I purchased the car from Louis, who apart from being not only knowledgeable but was welcoming and patient. Treated with utmost courtesy not only by Louis but by the entire Team at Lloyds South Lakes!
10 July 2022
Customer service friendly and approachable, informative and helpful
09 July 2022
Great service
06 July 2022
Great service
03 July 2022
Nothing was too much trouble. All those involved with my mini were helpful and respectful.
30 June 2022
Sales service received from Louis at Lloyd Group was great. He was attentive without being pushy, answered questions well, was trustworthy, polite, true to his word. We appreciated his regular updates for delivery and his handover was well explained.
09 June 2022
Fantastic experience I have no complaints.
03 June 2022
Louis is an amazing. His professionalism and knowledge is brilliant. He could not do enough for me and kept me updated when ever there was news on the order / build of the car. The follow up calls and overall customer service was fantastic.
31 May 2022
Excellent from start to finish..first class service from Sarah Walsh @Mini Centre Grange over Sands ??
18 July 2022
Completely satisfied with the service but would have preferred a service package. I have always had one in the past but it wasn't available when I bought the electric mini.
17 July 2022
Always welcoming and cheerful. Provide a video of the underneath of the vehicle and what wear are on tyres and brakes
14 July 2022
They kept me informed of potential costs / timings etc and delivered
12 July 2022
Pleasant phone call to arrange a suitable appointment.
12 July 2022
Answer any questions contactable provide a good reliable service
10 July 2022
Didn't have to wait too many days to get it booked in
05 July 2022
Good communication and common sense around charging inspection fee - reduced for the time actually needed
04 July 2022
Great friendly service with coffee, TV and comfy seating area whilst waiting.
04 July 2022
Excellent communication from Tom throughout the service
03 July 2022
Car picked up brought back cleaned and full service done.
16 July 2022
Lloyds Mini at South Lakes made the experience exciting and unique..Sarah was fantastic, just the best.